ONLINE PURCHASE

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your purchase online.

We will use your personal data to manage your payments. If you place an order on our site, but do not complete the payment we will use your personal data and order information to hold your order while we wait for your return. In such cases we will use your personal data to contact you in order to advise you on how to complete the payment. 

We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. 

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data

• contact information such as name, address, e-mail address and telephone number

• payment information and payment history

• order information If you have a account we will also process your personal data submitted in relation to the account or membership such as

• account or membership ID

• shopping history

WHO HAS ACCESS TO YOUR PERSONAL DATA?

If your personal data is forwarded to third parties, it is only used to provide you with the services mentioned above, companies to validate your address, marketing communication partners, to send you order confirmation and information, warehouse, logistics and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is necessary for us to fulfill the service of managing and delivering the order to you.

HOW LONG DO WE SAVE YOUR DATA?

We will keep your data as long as you are an active customer.

COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookies.

HOW DO WE USE COOKIES?

Depending on your selection on your first visit to our website on the COOKIE CONSENT FORM (A pop-up window), different types of cookies are stored on your browser. We use cookies in order to improve the user experience, marketing and for statistical analysis. We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material. Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Facebook and Youtube and relate to the ability of users to share content on this site. We also use third-party cookies, which perform cross-site tracking in order for us to give you marketing in other sites/channels.

We have two main categories of cookies that we use depending on your selection of the form, cookies that gather anonymous information and cookies gather personal information. The different cookies in both categories are listed below.

Cookies (anonymous data) that are used if you declined the cookie consent form or do not select an option:

Consent tracker:

%40%40consentTracker

Google Analytics:

_ga

_gat_UA

_gid

Vimeo:

vuid 

Cookies used for testing of website content and usability:

_vis_opt_s

_vis_opt_test_cookie

_vwo_ds

_vwo_sn

_vwo_uuid

_vwo_uuid_v2 

Internal cookies used for website functionality:

_scid

currency_code

delivery

delivery_carrier

delivery_price

delivery_text

geoipCountry

geoip_store_code

guestCartId

language

mage-messages

store

storeView

 

Cookies in addition to the above list, that are used if you accept the use of cookies:

Facebook pixel

_fbp

fr 

Snap pixel

sc_at

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will only connect your cookie ID to your personal data submitted and gathered in relation to your account if you are logged in to your account.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tools in order to collect statistics to optimize our site and present you with relevant material.

HOW LONG DO WE SAVE YOUR DATA?

We do not save your personal data stored in cookies. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

CONTACT US:

For any questions or enquiries about our terms and privacy, please email info@pitfit.no 

These terms and conditions apply for all sales of goods and services from this website to consumers. 

PAYMENT & INSURANCE

All of your personal information and payment details will be securely handled at all times by our payment partners. The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us as soon as possible before we ship your order and we will issue a refund back to your account.

The following payments are accepted:

Credit card: You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Paypal: You can choose to pay with credit card or your already registered PayPal account.

VIPPS: For Norwegian customers based in Norway only. You must be a registered VIPPS user in order to use this payment method.

DELIVERY

We dispatch your order as swiftly as possible, normally within the next working day from our store.  

NORWAY

We send your product by using Posten, Bring Servicepakke/DHL Express, which means your envelope will arrive at your local delivery point 1-5 days after it is sent from us. A delivery notification will be sent via sms and/or email when your package is ready to be collected. Kindly note that delivery to rural addresses can result in longer delivery times.

EUROPE AND EU

For European orders we use DHL Express from Norway, which normally takes 1-3 days to reach you from dispatch. Please be ready for a SMS/Text message or email from DHL to organise the delivery. You can choose between home delivery, postponed delivery or delivery to your local pickup-point to mentions some.

INTERNATIONAL

All international orders are shipped using DHL Express from Norway. Depending on where you live in the world, this form of shipping will take approximately 2-4 days. Please be ready for a SMS/text message or email from DHL to organise  your delivery. You can choose between home delivery, postponed delivery and or delivery to your local pickup-point to mentions some.

PRICES, TAXES AND DUTIES:

All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local tax (MVA/VAT) and custom duties are included in the price.

IMPORTANT INFORMATION REGARDING DELIVERY.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

ORDER CONFIRMATION

You will receive an order confirmation e-mail as soon as we have confirmed your order. This may take a few minutes.

Please read this carefully and check that the order confirmation agrees with your order. Please keep it in a safe place as we may ask you for information from it in correspondence. If you do not receive the confirmation email please contact info@pitfit.no, so that we may investigate and confirm that your order has been placed successfully. You will receive an additional e-mail as soon as your items are shipped with a tracking number.

INFORMATION PROVIDED BY OUR WEBSITE

We do our best to give our customers the most correct information on our web site and about our products as possible. However, we reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at varsityheadwear.com, in our marketing or in any other way. We reserve our rights to withdraw products from our web site, change the web site and its contents.

DELIVERY, DELAY AND INSURANCE

We insure each purchase during time in transit until it is delivered to you or you pick up the order from your local pickup point.

We retain the risk for the products during this time. If delivery of the products is delayed, you will be informed as soon as we are aware of the situation, and advised as to whether delivery can be made and when, or whether the product(s) are sold out. Depending on the type of product and the length of the delay, you may according to the circumstance cancel the agreement.

INSPECTION OF THE PRODUCTS

Once you have received the products, you should, as soon as you can, check that delivery is in accordance with the order confirmation, if the products have been damaged under transportation or if the products otherwise have any defects or missing parts. Unfortunately we are not able to take responsibility for issues like the above that may be discovered at a later point in time. 

WARRANTY CLAIM

If the products have defects or items are missing you may according to the circumstances require; a re-delivery, a refund or that the agreement be cancelled. The defect must have existed when the products came into your possession. You may report to us defects in the products in writing. You have nevertheless two weeks claim deadline. This claim can be made to info@pitfit.no, please include your order reference number in the subject line. We will confirm the receipt of all claims by email. We will also confirm the receipt of all goods returned to us, by email.

RETURNS & EXCHANGE

We will need you to send us a photograph and explanation of the fault in an email to info@pitfit.no. This way we can identify the problem, and take the necessary steps to correct the problem as soon as possible. Once we have received your email we will reply within 24 hours with instructions of what to do next.

RETURNS

The product can be returned within the first 30 days from the product was received as long as you follow our return guidelines (Included in your shipment box). We offer one free return shipment per order. If you don’t follow the guidelines for your region, extra costs may occur if returning does not comply with our guidelines. In such cases extra costs that might occur will be deducted from the customers refund. Shipping of orders is a costly activity with an environmental impact, so as a small start-up company we need all customers to take the necessary time to double-check. 

DELIVERY INFORMATION ACCURACY AND RESPONSIBILITY

Customers ordering from our website are responsible for supplying us with the correct information about identity, names, addresses and relevant information in order for us to deliver the order and complete the sale. Extra costs, responsibilities or issues that arise as a result of misspellings, missing information, faulty or incorrect information will be billed to the customer.

PERSONAL INFORMATION

We only use personal information as provided to us by you, which is necessary for us to fulfil our obligations to you. Please see our Privacy Notice here in order to learn more.

LAW

You must be 18 years of age to shop at pitfit.no.

COMPANY INFORMATION

Company name: PitFit AS

Postal address: Parkveien 51A, 0256 Oslo

Email: info@pitfit.no

Companies register: Brønnøysundregistrene/Norwegian Companies Registration Office.Company registration number: 912 491 227

VAT registration number: 

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